Hepaco - Serious experience for serious times 24 Hour Emergency Response : 1-800-888-7689
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Quality Survey

 

At HEPACO, we strive to provide the highest quality environmental cleanup services. Customer satisfaction is our primary goal. Will you please help by completing this survey? All responses will be used for statistical purposes only and maintained in a strictly confidential manner.

The following statements relate to your feelings about our services. For each statement, please indicate the extent of your satisfaction or disagreement. There are no right or wrong answers. We are simply interested in the number which best reflects your perceptions of HEPACO, so that we may have a measure of our performance. Thank you for your assistance. Fields in red are required.

HEPACO, Inc. ... Strongly Disagree
(Low)		 Strongly Agree  
(High)  
1. Performs its services right the first time.   1
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2. Tries to clearly understand your needs.   1
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3. Provides its services on time and as promised.   1
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4. Resolves problems promptly and fairly.   1
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5. Personnel present a professional appearance.   1
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6. Has the necessary equipment and resources.   1
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7. Gives you prompt service.   1
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8. Provides timely and accurate project documentation.   1
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9. Provides timely and accurate invoices.   1
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10. Personnel are accessible and willing to help.   1
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11. Deals with you honestly and courteously.   1
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12. Provides competent professional service.   1
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13. Performs according to your expectations.   1
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14. Provides prompt comprehensive follow-up.   1
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Which branch or branches of HEPACO have you used?
Asheville
Atlanta
Augusta
Birmingham
Blountville 		Charleston
Charlotte
Chattanooga
Chesapeake
Durham 		Fredericksburg
Greenville
Jacksonville
Knoxville
Little Rock 		Memphis
Morehead City
Nashville
Norfolk
Raleigh 		Richmond
Which HEPACO services have you used? (Check all that apply)
Soil Remediation
Lead Abatement
Bioremediation
Asbestos Abatement
Chemical Spill Response
Soil Fixation
Lagoon Closure & Capping
UST/AST Removal
Groundwater Recovery & Treatment
Sludge Dewatering
Facility Decontamination
Lead Stabilization 		Emergency Response Services
Industrial Services
Consulting
Training
Disaster Response

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Post Office Box 26308 Charlotte, North Carolina 28221
Ph: 704-598-9782 Fx: 704-598-7823 Emergency Response: 1-800-888-7689